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Bit Builders understands the importance of protecting our customers’
information. We believe it is important for customers to understand how
we use the information that customers provide to us through the normal
course of business. This privacy policy discloses the details of what
information we collect about our customers as well as how we use
that information.
Information Collection
The main reason that we collect and store information about customers is
to better serve them and to administer the customer relationship. The information
we collect is listed below.
Information Collected from Web Site Visitors
- Non-personally identifying statistical Information about your visit to
Bit Builders’ web site(s). This information is compiled to allow Bit Builders
to improve its site design and to determine the relative importance of
its Products and Services. The information collected in this manner includes:
| - | Date and time content was accessed; |
| - | The domain name and IP address from which you accessed our site; |
| - | The operating system and web browser you used to access content; |
| - | The specific pages you viewed during your visit; |
| - | City, state, and country of the visitor's Internet Service Provider (if available) for demographic purposes. |
- Information you provide to Bit Builders through its web site via online
forms and applications, such as services request forms or web site messages
to Bit Builders.
- Use of Cookies – From time to time, Bit Builders may use "cookies"
within its web site pages. Cookies are small pieces of information about
your visit stored on your computer’s hard disk. Cookies are commonly
used to store information about your last visit, such as selections you
may have made while navigating the web site or your browsing patterns. Most
Internet browsers now support cookies. Many of them allow users to disable
cookies. However, cookies are often required to provide features within
many web sites. Examples of Bit Builders’ use of cookies includes saving
information that will allow Bit Builders’ Contact Us form to pre-fill
your name, phone number, and email address based on a previously submitted
request.
Information Collected While Providing Subscribed Services
If you are a Bit Builders customer who purchases or subscribes to any
of its products or services, then Bit Builders may collect and store additional
information about you and your company. This includes:
- Information you provide to Bit Builders to establish a business
relationship, such as company, contact, or billing information provided
through online or paper forms.
- Information created and maintained by Bit Builders for its customers
in order to maintain the business relationship and provide superior customer
service. Examples include account status, choice of services, and
customer audit logs.
- Information related to your company that you save within applications hosted
by Bit Builders such as Bit Builders’ WebTools dynamic content management
application. This information is stored within Bit Builders’ databases in
order to provide you with the requested services.
- Bit Builders collects or assigns user IDs and passwords when they
are required to access systems or applications hosted by Bit Builders.
Whenever Bit Builders stores passwords in its databases, it always stores
them in encrypted format so that no one, including Bit Builders employees,
can view the information within the database. You should NEVER provide
password information to anyone, including Bit Builders employees, as that
information is not required for Bit Builders to provide customer service.
Information Use
Information Use Within Bit Builders
Bit Builders uses the information we collect for the following purposes:
- To improve our products and services – we analyze some of the
information we collect in order to improve our products and services.
Studying how our customers use our web site and other products provides
valuable insight into how we can make them more useful and easier to use.
- Providing superior customer service and maintaining customer
relationships – the information we collect allows our customer service personnel
to respond to your needs more quickly.
- To tell you about new or enhanced products or services we may offer –
by understanding how you use our products and services, we can give you
the opportunity to review other products and services that may be of value to you.
Sharing Information with Other Companies
First and foremost, Bit Builders NEVER sells customer lists or specific
customer information to 3rd parties. At times we may select other companies
to provide products and services that we do not (an example is
online calculators). Bit Builders may share limited information with
such companies. Bit Builders is highly selective in choosing these
companies, and we restrict the information we provide them to only what
they need to offer and administer these products or services. We also
require them to comply with strict standards of security and
confidentiality, and they are not permitted to release, use, or transfer any
customer information to any other party for their own purposes.
Information Confidentiality and Security
Bit Builders is committed to preventing others from unauthorized access
to your customer information, and we maintain procedures and technology
designed for this purpose. We take several steps to protect the
customer information we have about you, including the following:
- We update and test our technology on a regular basis in order to improve
the protection of customer information.
- We require outside companies and independent contractors to whom we
provide customer information for marketing, servicing or processing purposes
to enter into a confidentiality agreement that restricts the use of
the information to those purposes and prohibits independent use of the information.
- We have internal procedures that limit access to customer information,
such as procedures that require an employee to have a business need to access
customer information. We maintain policies about the proper physical security
of workplaces and records.
- We make use of hardware and/or software firewalls to protect customer
information from unauthorized access.
Information Integrity Measures
Bit Builders also strives to protect the integrity of our customer
information through use of the following:
- We maintain regular backups of customer data in case of data
loss or corruption;
- We use uninterruptible power supplies (UPS) to prevent data loss during
power spikes and power outages;
- We use virus detection and elimination software to prevent corruption of
customer data by viruses.
Customer Opt Out
Customers may opt out of receiving notices of new or upgraded products
from Bit Builders and Bit Builders partners by sending an
online opt out
request. In your request, please include your company name, products or services
purchased from Bit Builders, domain name (if applicable), your contact
information, and the nature of your opt out request. However, customers may not
opt out of receiving information from Bit Builders that is essential
for maintaining or updating customers’ accounts or system information. In
addition, opt out does not include updates that may be presented within
other Bit Builders online products and services (such as cross-sell
banners or feature bulletins).
Privacy Questions
If you have additional questions related to the privacy of your
information or Bit Builders’ privacy practices, please
contact us online.
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